Speakers
- Hugo Verwijs
- Andreas Bitterer
- Wim Helmer
- Prof. Dr. Ed Peelen
- Dipl. Kfm. Michael Mielke
- Maarten Roeterink
- Drs. Gert-Jan Bruinsma
- Theo Arts
- Theo van Koningsveld
- Prof. Dr. Peter Chamoni
- Pieter Stroop
- Dr. Marcus Gebauer
- Jan Matto RE RI
- Guido Knorr
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Hugo Verwijs
CEO Human Inference
'Conference Introduction'
About Hugo Verwijs
Hugo Verwijs has led Human Inference since January 2002. He was involved in two management buy-outs of the company, in April 2007 with GIMV and Iris Capital as well as in December 2003 with Prime Technology Ventures. Hugo Verwijs is responsible for the execution of the company strategy to become a global player in the field of data quality software. He has more than 25 years of experience in the field of data and data quality. Previously he was employed by Dun & Bradstreet for 10 years, leading the sales organization. As founder and managing director he also worked for MarktSelect. His last position was managing director of a large call center organization within TPG Post.
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Andreas Bitterer
Research VP Gartner
'Organizing for Data Quality'
About Andreas Bitterer
Andreas Bitterer is Research VP for the Analyst firm Gartner. Bitterer has a total of 24 years of experience in the IT industry and 6 years at Gatner. "Being able to work with the brightest minds across the industry, looking beyond today's horizon and working with customers and colleagues around the world, is just cool. Of course, the absolute highlight is when a client accepts a recommendation and puts it into action. That makes my day." His professional background consists of the following:
- META Group, Inc., Vice President, Technology Research Services, 4 years
- Antfactory Venture Capital, Managing Director Technology, 2 years
- IBM , Various technical, consulting, and management roles worldwide, 15 years
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Wim Helmer
Leader DUNSright & Customer Care Benelux Dun & Bradstreet
'Data Quality - It's a Family Affair'
- Importance and value-add of enterprise-wide data governance processes
- How to gain support from the entire organization
- Relevance of enrichment solutions for your data quality environment
About Wim Helmer
D&B (NYSE:DNB) is the world’s leading source of commercial information and insight on businesses, enabling companies to Decide with Confidence® for over 165 years. D&B’s global commercial database contains more than 115 million business records. The database is enhanced by D&B’s proprietary DUNSRight® Quality Process, which provides our customers with quality business information. This quality information is the foundation of our global solutions that customers rely on to make critical business decisions.
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Prof. Dr. Ed Peelen
Professor of (Direct) Marketing Business Universiteit Nyenrode
'Your next steps on the road to Data Quality'
- Wrap-up of the conference
- Advice on your next steps to implement Data Governance in your organization
About Prof. Dr. Ed Peelen
Ed Peelen is Professor of (Direct) Marketing at the Center for Marketing and Supply Chain Management.
He is specialized in customer relationship management, direct marketing, account management and marketing in general. He organizes several programs on these topics at Nyenrode for managers and specialists and is the academic supervisor of several PhD students. He has written eighteen books and numerous articles in both managerial and academic journals.
Professor Peelen is Chairman of the jury for awarding the company with the best results in the field of CRM, editorial board member of the Journal of Interactive Marketing as well as a partner in ICSB, marketing and strategy consultants.
He completed his PhD in 1989 at Erasmus Universiteit Rotterdam on relationship marketing and was one of the first to introduce this topic in the Netherlands. -
Dipl. Kfm. Michael Mielke
Chairman Deutsche Gesellschaft für Informations- und Datenqualität e.V.
'The importance of DQ in modern business processes'
- How to measure the quality of the data within your organization?
- Model for a roadmap on Data Quality
- How to implement this roadmap in your processes
About Dipl. Kfm. Michael Mielke
Michael Mielke studied economics, business administration, sociology at the Federal Arms University of Hamburg and received his diploma in 1989. He also studied international management at the Federal Arms University of Munich and Accounting and Finance in Houston Texas. He focused his scientific work on statistic, decision making and operations research. He has worked as an international consultant in quality management systems, managerial accounting, process engineering.
In the past 3 years he managed mostly IT and Change management projects where he could contribute his experience from former information technology projects for financial institutions. He wrote lots of articles in quality management and information systems in Germany and is one of the most requested speakers at conferences. Actually he leads the competence center information technology within the TQM-Team, an internal consultant department of Deutsche Bahn. Information Quality combines his interests for information systems and quality management. He works closely together with MIT TDQM Program, develops a Benchmark system to evaluate Quality Management Activities and investigates the assessment of Information in Enterprise structures and its reference to the ROI. He founded the German Society of Information Quality (dgiq e.V.), organizes the annual German Conference for Data and Information Quality, the Round Table Meetings for IQM, he founded the European Institute of Data and Information Quality (eidiq) and was Program Chair of the 10th ICIQ 2005 at MIT. -
Maarten Roeterink
Strategy Director Loyalty Lab
'Data Quality and Customer Centric Marketing'
- What is Dataquality as a Service?
- Dataquality process integration in a hosted Campaign Management solution
- Data Quality embedded in a highly effective loyalty marketing programme for retailers
About Maarten Roeterink
Within Loyalty Lab Maarten Roeterink concentrates on advice on and design of contact and campaign management for the branches of its clients. Roeterink holds a post graduate in brand management. His broad expertise is a result of the various positions he held in marketing and sales at -to-b en b-to-c businesses and in advice and management at advertising agencies. Besides he acted as interim manager/consultant at multiple occasions.
Loyalty Lab
Loyalty Lab, founded in 2002, enables retail markets to improve both their business and their customer loyalty, based on highly directed customer centric marketing formulas. With an integrated team of specialists in the field of IT, creative database management, marketing, and retail consulting, Loyalty Lab is as a fully operating marketing service provider and a dedicated business partner. Results for its customers in Holland, Belgium and Germany add up to a ROI of more than 300%, a high level of customer satisfaction and improved customer loyalty.
Loyalty Lab operates in the distribution industry for both the supplier and the retailer in various industries like optics, automotive, financial services, fashion and telecom. In 2006 Loyalty Lab won the Gartner CRM excellence Award EMEA and was nominated for the DDMA Data Quality Award 2006. Loyalty Lab consists of 26 specialists who all posses “Passion for customer value”. -
Drs. Gert-Jan Bruinsma
Senior CRM Consultant T-Systems B.V.
'Data Quality and Customer Centric Marketing'
- What is Dataquality as a Service?
- Dataquality process integration in a hosted Campaign Management solution
- Data Quality embedded in a highly effective loyalty marketing programme for retailers
About Drs. Gert-Jan Bruinsma
Gert-Jan Bruinsma, Senior CRM consultant (36) at T-Systems Nederland B.V., has more than 10 years experience in CRM. In 2001 he joined T-Systems Nederland as a CRM consultant. T-Systems is the business customer brand of Deutsche Telekom.
With 56,000 employees, T-Systems offers – as one of few worldwide service providers – integrated ICT solutions from a single source. Hosted campaign management is one of the focus solutions of T-Systems Netherlands.
Gert-Jan Bruinsma was involved in several large and complex Campaign Management projects in b-to-b-to-c markets. He became in 2006 the title of "Register CRM Proffessional" after finishing the CRM study at Beeckestijn Business School. In 2007 he was one of the consultants involved in the integration of the Human Inference Software in the T-Systems hosted Campaign Management environment. -
Theo Arts
Program Manager Identity Management Ministery of Transport, Public Works and Water Management
'Identity Management as enabler for Data Quality'
- Data Quality issues in Identity Management wil immediately lead to operational errors and not 'just' to statistical deviations
- Theo Arts will illustrate how the senior management of the Dutch Ministry of Transport, Public Works and Water Management was convinced of the importance of data management by a risk analysis
- The case will demonstrate how Identity Management can acutally drive data quality within your organization.
About Theo Arts
The Ministry of Transport, Public Works and Water Management is responsible for mobility policy in the Netherlands and for protection against floods or falling water tables. The knowledge in these areas is actively propagated via forms of collaboration with other countries. In addition, the ministry has various responsibilities at European level.
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Theo van Koningsveld
Head of Electronic Distribution Wholesale Rabobank International
'The route to Data Governance: a convenient truth'
About Theo van Koningsveld
Theo van koningsveld is Head of Electronic Distribution Wholesale at Rabobank International. Van Koningsveld has been employed by Rabobank for almost 30 years. He started out at Rabobank Nederland, moved on to Rabobank Asia and is now working for Rabobank International. His previous positions were, among others, Trader and Manager of Treasury, Treasurer and Manager Sales and education Investment Banking. In his current role Van Koningsveld reports to the Managing Board of Rabobank International and is responsible for:
- Increasing commercial performance and cross sell of all wholesale products by design, introduction and implementation of a real electronic distribution channel for Wholesale banking
- Introducing as first step a Customer Relationship Management system
- Creating a transaction platform for clients to execute their own business needs themselves
- Managing the development of www.rabobank.com from brochure ware to a client interaction and transaction platform
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Prof. Dr. Peter Chamoni
Chairman TDWI Germany e.V.
'How to build a compelling business case for Data Quality?'
- Guidelines on gaining commitment from your management team
- What are the competitive and business advantages you can achieve?
About Prof. Dr. Peter Chamoni
Prof. Dr. Peter Chamoni is chairman of the German division of the Data Warehouse Institute. As a real scholar Chamoni works at the Department of Technology and Operations management where he fulfills the chair of Economics & Informatics and Operations Research at the University of Duisburg-Essen. Also he is liaised to the Mercator School of Management.
Chamoni has written a great number of books and articles which have been published in various trade magazines. Besides his busy duties he is also a member of the Management Support System Group, the Association for Operations Research and many more. -
Pieter Stroop
Senior Manager Datakwaliteit Experian Nederland
The attack on data erosion
- Check data real-time: more than a necessity in everyday Business 2.0
- Web services - integral part of the data quality life cycle
- Repair the faucet and mop the floor: this is what keeps a data house dry!
About Pieter Stroop
Pieter Stroop is a member of the management team of Experian Nederland and responsible for Experian’s data quality solutions in the Netherlands. Besides, he is a member of the data quality commission of the DDMA (Dutch Dialogue for Marketing Association), co-organizer of the DDMA Data Quality Day and one of the first supporters of the DDMA Data Quality Award. At Experian Stroop founded the data quality department, which did not exist in the Netherlands until 2003. Before working for Experian Pieter Stroop was founder of the first database marketing organization in Kiev, Ukraine. The data entry department of this company developed the first standardized Ukrainian postal code table, which is still the standard of the entire DM and data entry industry of this ex- Soviet country with 48 million inhabitants.
Pieter Stroop speaks regularly about data quality subjects at events like the annual Masterclass Data Quality Management at the Nyenrode Business Universiteit and is a regular host at data quality events. -
Dr. Marcus Gebauer
Data Quality Officer, Director, WestLB AG
'Getting Top Management on the IQ Trail'
- Executives are different
- Understanding the business
- Information management and information flow
- Decision making
About Dr. Marcus Gebauer
Dr. Marcus Gebauer, Data Quality Officer, Director, WestLB AG, Düsseldorf, was, after having studied Physics at the University of Dortmund and Humboldt University in Berlin, responsible from 1997-2001 at WestLB Systems GmbH for software products and projects in the securities domain.
Since 2001 he heads Data Quality Management (DQM) at WestLB AG. The focus of his DQM activities is the implementation of a continuous process for enhancing of data quality within the bank. Among other things, DQM has developed and implemented tools for detecting, solving and measuring data quality issues in a large number of bank internal data management systems.
Dr. Marcus Gebauer is also one of the founders of the German Society for Information and Data Quality (DGIQ) and an active working group on data quality in Germany. He is member of the Advisory Board if finscore SA (Lausanne/ Switzerland) and advisor of the 'School of Computer & Information Science' at University of South Australia (Adelaide/ Australia).
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Jan Matto RE RI
Director Mazars
'A practical implementation of Data Quality Management'
- Report of a successful implementation of Data quality Management
- Critical Succes factors and issues you need to be aware of in your own organization
About Jan Matto RE RI
Jan Matto advises management teams about strategy and information technology. Among his customers are large to very large companies. Due to his impressive track record he belongs to the Dutch top of advisors. Matto is partner-shareholder of Mazars Paardekooper Hoffman N.V. and responsible for Mazars’ Management Consultants. He speaks at seminars and congresses regularly. Besides, Jan Matto is liaised to various educational facilities as lecturer, among which the Erasmus University Rotterdam. Mazars is a European organization of accountants, tax advisors, lawyers and management consultants. In the Netherlands Mazars is among the top six in its branch. Mazars originates from the cooperation between the Dutch Paardekooper & Hoffman and the French Mazars Group. The Mazars Group belongs to the European market leaders in accountancy.
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Guido Knorr
General Manager Billing TNT Express GmbH
'Data Quality at TNT Express GmbH'
About Guido Knorr
Guido Knorr has been working for TNT Express GmbH for more than 15 years. He has led the development department (SAP and Data Warehouse) for many years before changing to the business side. As a General Manager Billing, mr. Knorr is the the head of several departments dealing with customer database maintenance, billing processes, VAT and duties and query handling for all sites in Germany.
In his previous role he was, among other things, responsible for the developments within the project "customer database integration". Therefore mr. Knorr has many years of experience with customer databases and billing processes, both from technical and business point of view
